Refund & Cancellation Policy

Last Updated: September 1, 2026

At Just You Cosmetics LLP, we strive to ensure that every order reaches you in perfect condition. If you receive a damaged, defective, or incorrect product, please contact our customer support team immediately after delivery.

Returns

Due to the nature of our cosmetic and personal care products, we accept returns only in cases where the product has been received damaged, defective, or incorrect.

To be eligible for a return:

  • You must contact us within 48 hours of receiving your order.
  • You must email us at justyoucosmetics24@gmail.com with your order details and a clear description of the issue.
  • You may be required to provide photographs or other proof showing the damaged, defective, or incorrect product.
  • The product must be unused and in its original packaging.
  • Products that have been used or are returned without their original packaging are not eligible for return.

Our team will review the issue and confirm whether the product qualifies for a return or replacement.

Non-Returnable Products

The following products are not eligible for return:

  • Products that have been used or opened.
  • Products that are returned without their original packaging.
  • Products where the issue was caused after delivery due to improper handling or use by the customer.
  • Products for which the return request is made after 48 hours of delivery, except where otherwise required by applicable law.

Damaged or Defective Products

If your product arrives damaged or defective, please contact our customer support team immediately after delivery and within 48 hours.

Please email justyoucosmetics24@gmail.com with:

  • Your order number
  • A description of the issue
  • Clear photographs of the product
  • Photographs of the packaging, where applicable

Once we receive the required information, our team will review the request and guide you through the return or replacement process.

Incorrect Product

If you receive a product that is different from the one you ordered, please contact us immediately after delivery and within 48 hours.

Please contact our support team at justyoucosmetics24@gmail.com and provide your order number along with photographs of the product received.

After verification, we will arrange an appropriate resolution, which may include replacement of the incorrect product or a refund, as applicable.

Refunds

Once your return request has been reviewed and approved, the refund will be processed to your original payment method used for the purchase.

Refunds will generally be processed within 2–7 working days after approval.

The time taken for the amount to reflect in your account may also depend on your bank, card issuer, payment provider, or other financial institution.

Late or Missing Refunds

If your refund has been approved but you have not received it within the expected timeframe:

  1. Check your original payment account.
  2. Check with your bank or payment provider, as processing times may vary.
  3. If you still have not received the refund, contact us at justyoucosmetics24@gmail.com.

Our customer support team will assist you in checking the status of your refund.

Sale and Discounted Products

Sale, promotional, or discounted products are not eligible for return or refund due to change of mind.

However, sale or discounted products may be eligible for a refund or replacement if they are received damaged or defective, subject to verification and approval by Just You Cosmetics LLP.

Return Shipping

If a return is approved because the product was received damaged, defective, or incorrect, Just You Cosmetics LLP will bear the applicable return shipping costs.

Customers should not return any product without first contacting our customer support team and receiving return instructions.

Return Address

Approved returns should be sent only to the return address provided by our customer support team.

Return Address:
Flat No. 803, Room No. 1, 29th Tower,
L&T Raintree Boulevard, Bellary,
Indra Nagar, Shabari Nagar,
Bengaluru, Karnataka – 560092, India

Please do not send products to this address without first contacting our support team and receiving confirmation.

Order Cancellation

Orders can be cancelled before they are dispatched.

Once an order has been dispatched, it cannot be cancelled through our cancellation process. If the order has already been dispatched, please contact our customer support team for assistance.

If an eligible cancellation is approved before dispatch, the applicable refund will be processed to the original payment method.

Contact Us

For questions regarding returns, refunds, damaged products, incorrect products, or order cancellations, please contact us:

Just You Cosmetics LLP
Email: justyoucosmetics24@gmail.com
Phone / WhatsApp: +91 81478 84443

Our support team will assist you with your request.