Shipping & Delivery Policy

Last Updated: September 1, 2026

At Just You Cosmetics LLP, we aim to process and deliver your orders safely and within the estimated delivery timelines. This Shipping & Delivery Policy explains how your order will be processed, dispatched, and delivered.

1. Shipping Availability

We currently ship orders across India only.

At this time, we do not offer international shipping.

2. Shipping Charges

Free shipping is available on orders placed through our website.

There are no additional standard shipping charges for deliveries within India.

3. Order Processing and Dispatch

Orders are generally processed and dispatched within 1–2 working days after the order has been successfully placed and payment has been confirmed.

Orders placed on weekends or public holidays may be processed on the next working day.

Once your order has been dispatched, you will receive shipping information and tracking details where applicable.

4. Delivery Time

Orders are generally delivered within 5–7 working days from the date of dispatch.

Delivery timelines may vary depending on the delivery location, courier service, weather conditions, public holidays, unforeseen circumstances, or other factors beyond our control.

Remote or hard-to-reach locations may require additional delivery time.

The estimated delivery period is indicative and does not constitute a guarantee of a specific delivery date.

5. Order Tracking

Once your order has been dispatched, we will provide tracking details so that you can monitor the status of your shipment.

Please use the tracking information provided to check the current status and estimated delivery of your order.

If you experience any issue with your tracking information or shipment status, please contact our customer support team.

6. Delayed Deliveries

While we make reasonable efforts to ensure timely delivery, delivery delays may occasionally occur due to circumstances outside our control, including:

Courier or logistics delays.
Weather conditions.
Public holidays.
Natural events or unforeseen circumstances.
Incorrect or incomplete shipping information.
Remote delivery locations.
Other circumstances affecting the courier network.

If your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.

7. Damaged Packages

If your package appears damaged, tampered with, or otherwise compromised when delivered, please contact our customer support team immediately after delivery.

You can contact us through:

Email: justyoucosmetics24@gmail.com
Phone / WhatsApp: +91 81478 84443

Where required, please provide your order number and clear photographs of the package and product to help us investigate the issue.

For information about returns or refunds for damaged products, please refer to our Refund & Cancellation Policy.

8. Incorrect or Missing Products

If you receive an incorrect product or find that an item is missing from your order, please contact us immediately after delivery.

Please provide your order number and relevant details so that our support team can investigate and provide an appropriate resolution.

9. Failed Delivery Attempts

If you are unavailable at the time of delivery, the courier partner may make up to 3 delivery attempts.

Please ensure that the shipping address and contact details provided when placing your order are accurate and that someone is available to receive the package.

If delivery remains unsuccessful after the available delivery attempts, the shipment may be returned to us by the courier partner.

In such cases, please contact our customer support team for further assistance.

10. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order, including:

Full name
Complete delivery address
PIN code
Contact number
Other information required for successful delivery

Just You Cosmetics LLP is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or inaccurate information provided by the customer.

11. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Just You Cosmetics LLP